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FREQUENTLY ASKED QUESTIONS

FAQ'S

The serums are oil-based formulas that can be applied to the scalp and hair. Our balms contain the targeted oils found in their corresponding formulas, along with shea butter, mango butter, avocado butter, and kokum butter for a richer, more conditioning texture. The balms can be used to help soften the hair, seal in moisture, and care for the lengths and ends. Choose a serum, a balm, or use them together based on your hair-care needs and preference.

No. Our hair products can be used on a variety of hair types and textures, including natural, relaxed, straightened, color-treated, and protective styles. Choose products based on your hair and scalp needs rather than your hair texture alone.

Yes. The hair serum and balm can be used together as part of your hair care routine. Apply the serum directly to the scalp and massage it in. The balm can be applied to the hair, ends, or areas that need extra moisture and care. A little goes a long way.

The Glow Luxe Hair Growth Serum is designed to support overall hair and scalp care while promoting healthy-looking hair growth. The Glow Luxe Strengthening Hair Growth Serum is designed to help strengthen the hair and support length retention. Both can be part of a healthy hair-care routine—the best choice depends on your hair goals.

All orders are processed within 3–5 business days. Once shipped, delivery typically takes 5–7 business days within the U.S.

Standard shipping is $6.99 on U.S. orders under $75. Orders of $75 or more receive free standard shipping.

Once your order is shipped, you'll receive an email with your tracking number. You can use that number to monitor your package’s progress.

Yes, our products are made with gentle, skin-friendly ingredients suitable for most skin types, including sensitive skin. However, we recommend doing a patch test before full use.

What if I entered the wrong shipping address?

Please contact us immediately at info@underneath-themakeup.com. If your order hasn't been shipped yet, we’ll do our best to update the address.

Currently, we only ship within the United States.

If your order hasn’t been processed yet, contact us as soon as possible to request changes. Once the order is shipped, it cannot be modified or canceled.

You can email us at info@underneath-themakeup.com and we’ll respond within 24–48 business hours.